:root{--bg: #0f1115;--panel: #161a20;--border: #2a2f37;--text: #e5e7eb;--muted: #9ca3af;--accent: #60a5fa;--danger: #f87171;--success: #4ade80;--warning: #fbbf24;color-scheme:dark}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:13px;line-height:1.45}h1{font-size:17px;margin:0}h2{font-size:15px;margin:0}h3{font-size:12px;margin:0;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:700}.muted{color:var(--muted)}.pad{padding:10px}.bad{color:var(--danger)}input,select,textarea{width:100%;padding:7px 9px;border-radius:6px;border:1px solid var(--border);background:var(--bg);color:var(--text);font:inherit}textarea{resize:vertical;font-family:inherit}input:focus,select:focus,textarea:focus{outline:1px solid var(--accent);outline-offset:0;border-color:var(--accent)}button{background:var(--accent);color:#0b1220;border:none;border-radius:6px;padding:7px 12px;font:inherit;font-weight:600;cursor:pointer;white-space:nowrap}button:disabled{opacity:.45;cursor:default}button.secondary{background:transparent;color:var(--text);border:1px solid var(--border)}button.ghost{background:transparent;color:var(--muted);border:none;padding:2px 6px}.auth-shell{min-height:100vh;display:grid;place-items:center}.auth-card{width:340px;background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:22px;display:flex;flex-direction:column;gap:8px}.auth-card label{font-size:12px;color:var(--muted);margin-top:4px}.auth-card button{margin-top:10px;padding:9px 12px}.auth-error{color:var(--danger);margin:4px 0 0}.shell{max-width:1500px;margin:0 auto;padding:14px 18px 28px;display:flex;flex-direction:column;gap:12px}.topbar{display:flex;justify-content:space-between;align-items:center}.topbar p{margin:2px 0 0;font-size:12px}.topbar-user{display:flex;align-items:center;gap:10px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.metrics>div{background:var(--panel);border:1px solid var(--border);border-radius:8px;padding:8px 12px;display:flex;justify-content:space-between;align-items:baseline}.metrics span{color:var(--muted);font-size:12px}.metrics strong{font-size:18px}.error{background:#f8717114;border:1px solid rgba(248,113,113,.45);color:var(--danger);border-radius:8px;padding:8px 12px;white-space:pre-wrap}.workspace{display:grid;grid-template-columns:330px 1fr;gap:12px;align-items:start}.queue-panel{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:10px;display:flex;flex-direction:column;gap:8px;position:sticky;top:12px;max-height:calc(100vh - 24px)}.toolbar{display:flex;justify-content:space-between;align-items:center;gap:8px}.scope-toggle{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--muted)}.scope-toggle .active{color:var(--text);font-weight:700}.switch{width:34px;height:18px;padding:2px;border-radius:999px;background:var(--border);border:none;display:inline-flex;align-items:center}.switch .knob{width:14px;height:14px;border-radius:50%;background:var(--text);transition:transform .15s ease}.switch.on{background:var(--accent)}.switch.on .knob{transform:translate(16px);background:#0b1220}.filters{display:flex;gap:6px}.filters select{width:120px}.request-list{overflow-y:auto;display:flex;flex-direction:column;gap:6px;padding-right:2px}.request-row{display:flex;justify-content:space-between;gap:8px;text-align:left;background:var(--bg);border:1px solid var(--border);border-left-width:3px;border-radius:8px;padding:8px 10px;color:var(--text);font-weight:400}.request-row.selected{border-color:var(--accent)}.request-row.parked{opacity:.55}.request-main{display:flex;flex-direction:column;gap:2px;min-width:0}.request-title{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.request-meta{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.request-side{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.accent-ride{border-left-color:#60a5fa}.accent-grocery{border-left-color:#4ade80}.accent-delivery{border-left-color:#fbbf24}.accent-appointment{border-left-color:#c084fc}.accent-other{border-left-color:#6b7280}.status{font-size:11px;font-weight:700;padding:2px 7px;border-radius:999px;border:1px solid var(--border);color:var(--muted);white-space:nowrap}.status-received{color:var(--accent);border-color:#60a5fa80}.status-needs_approval{color:var(--warning);border-color:#fbbf2480}.status-approved{color:var(--accent);border-color:#60a5fa80}.status-in_progress{color:var(--warning);border-color:#fbbf2480}.status-awaiting_approval{color:#c084fc;border-color:#c084fc80}.status-snoozed{color:var(--muted)}.status-done{color:var(--success);border-color:#4ade8080}.status-failed{color:var(--danger);border-color:#f8717180}.status-cancelled,.status-denied{color:var(--muted)}.timer{font-variant-numeric:tabular-nums;font-size:12px;font-weight:700;color:var(--accent);background:transparent;border:1px dashed rgba(96,165,250,.45);border-radius:6px;padding:1px 7px}button.timer{cursor:pointer}.timer.overdue{color:var(--danger);border-color:#f8717199}.timer.stopped{color:var(--muted);opacity:.8;border-style:solid;border-color:var(--border)}.timer.snoozed{color:var(--muted);font-weight:500;font-variant-numeric:normal;border-color:var(--border)}.workbench{display:flex;flex-direction:column;gap:10px;min-width:0}.summary-band{background:var(--panel);border:1px solid var(--border);border-left-width:3px;border-radius:10px;padding:12px 14px;display:flex;justify-content:space-between;gap:12px}.summary-id{min-width:0}.eyebrow{text-transform:uppercase;font-size:11px;font-weight:700;letter-spacing:.05em;color:var(--muted)}.summary-band h2{margin:3px 0}.summary-band p{margin:0;color:var(--muted)}.summary-side{display:flex;flex-direction:column;align-items:flex-end;gap:8px;flex-shrink:0}.summary-side .timer{font-size:15px;padding:3px 10px}.timer-wrap{position:relative}.workflow-buttons{display:flex;gap:5px;flex-wrap:wrap;justify-content:flex-end}.workflow-buttons .wf{background:transparent;color:var(--muted);border:1px solid var(--border);padding:5px 10px;font-size:12px}.workflow-buttons .wf.current:disabled{opacity:1;cursor:default}.workflow-buttons .wf.current.s-received{border-color:#60a5fab3;color:var(--accent)}.workflow-buttons .wf.current.s-in_progress{border-color:#fbbf24b3;color:var(--warning)}.workflow-buttons .wf.current.s-awaiting_approval{border-color:#c084fcb3;color:#c084fc}.workflow-buttons .wf.current.s-done{border-color:#4ade80b3;color:var(--success)}.workflow-buttons .wf.current.s-failed{border-color:#f87171b3;color:var(--danger)}.workflow-buttons .wf.current.s-cancelled{border-color:var(--border);color:var(--text)}.snooze-pop{position:absolute;right:0;top:calc(100% + 6px);z-index:30;width:300px;background:var(--panel);border:1px solid var(--border);border-radius:8px;padding:12px;display:flex;flex-direction:column;gap:8px;box-shadow:0 8px 24px #00000080;text-align:left}.snooze-head{display:flex;justify-content:space-between;align-items:center}.snooze-pop p{margin:0;font-size:12px}.snooze-presets{display:flex;gap:5px}.snooze-presets button{background:transparent;color:var(--text);border:1px solid var(--border);font-size:12px;padding:4px 8px;flex:1}.snooze-actions{display:flex;justify-content:flex-end;gap:6px}.work-grid{display:grid;grid-template-columns:1fr 1fr;grid-template-areas:"details transcript" "chat fulfillment";gap:10px;align-items:start}.detail-pane{grid-area:details}.transcript-pane{grid-area:transcript}.chat-pane{grid-area:chat}.fulfillment-pane{grid-area:fulfillment}.panel{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:12px;display:flex;flex-direction:column;gap:8px;min-width:0}.section-heading{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.section-heading span{font-size:11px}.detail-lines{display:flex;flex-direction:column;gap:2px}.detail-lines p{margin:0;padding:3px 6px;border-radius:5px}.detail-key{color:var(--muted);font-weight:600}.detail-lines p.hot{background:#60a5fa1a;border:1px solid rgba(96,165,250,.3)}.detail-lines p.hot .detail-key{color:var(--accent)}.enriched-chip{margin-left:6px;font-size:10px;font-weight:700;text-transform:uppercase;color:var(--success);border:1px solid rgba(74,222,128,.5);border-radius:4px;padding:0 4px}.pane-foot{margin:2px 0 0;font-size:11px}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border)}.tab{background:transparent;color:var(--muted);border:none;border-radius:6px 6px 0 0;padding:5px 12px;font-size:12px;opacity:.75}.tab.active{color:var(--text);opacity:1;font-weight:700;border:1px solid var(--border);border-bottom:1px solid var(--panel);margin-bottom:-1px}.transcript{margin:0;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;white-space:pre-wrap;overflow-y:auto;max-height:320px}.transcript .line{padding:1px 6px;border-radius:4px}.transcript .line.hot{background:#fbbf241f;border-left:2px solid var(--warning)}.callback-prompt{margin:0;font-size:12px}.chat-scroll{min-height:120px;max-height:240px;overflow-y:auto;display:flex;flex-direction:column;gap:6px;padding:2px}.chat-msg{max-width:88%;padding:6px 9px;border-radius:8px;white-space:pre-wrap}.chat-msg.user{align-self:flex-end;background:#60a5fa26;border:1px solid rgba(96,165,250,.3)}.chat-msg.assistant{align-self:flex-start;background:var(--bg);border:1px solid var(--border)}.chat-msg.pending{color:var(--muted);font-style:italic}.chat-input{display:flex;gap:6px}.service-search{position:relative}.service-results{position:absolute;top:calc(100% + 4px);left:0;right:0;z-index:20;background:var(--panel);border:1px solid var(--border);border-radius:8px;box-shadow:0 8px 24px #00000080;display:flex;flex-direction:column;overflow:hidden}.service-results a{color:var(--accent);text-decoration:none;font-weight:600;font-size:12px;padding:7px 10px;border-bottom:1px solid var(--border)}.service-results a:last-child{border-bottom:none}.service-results a:hover{background:var(--bg)}.button-row{display:flex;justify-content:space-between;align-items:center;gap:8px}.button-row .muted{font-size:11px}.mode-toggle{display:flex;gap:4px}.mode-toggle button{background:transparent;color:var(--muted);border:1px solid var(--border);font-size:11px;padding:3px 10px}.mode-toggle button.active{color:var(--accent);border-color:#60a5fa99}.family-picker{position:relative}.family-results{position:absolute;right:0;bottom:calc(100% + 6px);z-index:25;min-width:260px;background:var(--panel);border:1px solid var(--border);border-radius:8px;box-shadow:0 8px 24px #00000080;display:flex;flex-direction:column;overflow:hidden}.family-results button{display:flex;flex-direction:column;align-items:flex-start;gap:1px;background:transparent;color:var(--text);border:none;border-bottom:1px solid var(--border);border-radius:0;padding:8px 10px;text-align:left}.family-results button:last-child{border-bottom:none}.family-results button:hover:not(:disabled){background:var(--bg)}.family-results .muted{font-size:11px;font-weight:400}.callback-log{margin:0;padding-left:16px;font-size:12px;display:flex;flex-direction:column;gap:2px}.empty-state{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:40px;text-align:center}@media (max-width: 1100px){.work-grid{grid-template-columns:1fr;grid-template-areas:"details" "transcript" "chat" "fulfillment"}.workspace{grid-template-columns:280px 1fr}}